The other day at lunch we were complaining about government inefficiency and bureaucracy.
It’s frustrating that as a service consumer (and funder), you have no information. About six weeks ago, I sent off my taxes, with no result. Granted, I was late in filing– they owed me money, and I wasn’t in a rush — but still, six weeks, and no information. I wonder: Where is my file right now? Where does it have to go next? What is the average throughput of that stage? At a higher level: is the system designed as efficiently as possible? How does it compare to other similar systems, other governments?
I was thinking that what the government ought to do is expose all their systems in process diagrams on the web. Like the ManyEyes project, they could take advantage of 1000’s of generally concerned (or just bored) people analyzing the data for anomalies. Why trust the opinion just one or two process analysts when you could get the opinion of hundreds — and generate better results via the Wisdom of Crowds.
For throughput statistics, you could hook your process diagram up to an RFID system that tracks individual paper files, or put some tracking points into your electronic file system. What could be easier, I thought?
A quick search on the web, and lo, it exists — the RFID part, anyway.
RFID file tracking as a pilot project in a hospital:
http://www.hin.com/sw/hospital_HSmanagement.html
The US govt has an RFID program in its tax courts:
http://www.rfidupdate.com/articles/index.php?id=1154
In 5 years, I want to know where my tax file is within a 3 meter radius.